Renewal Specialist - SaaS Contracts
New
S
SonatypeSoftware Supply Chain
US - RemoteFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceCustomer SuccessSaaSCRM
Requirements
- Experience in a high-volume activity environment managing multiple priorities.
- Ability to discuss contract compliance, expansions, and product pricing with customers.
- Extreme attention to detail to ensure accurate and timely contract execution.
- Experience with Salesforce.com or other CRM systems.
- Ability to work odd or additional hours supporting global customers during critical volumes.
- Interest in learning about modern software development and associated technologies.
Responsibilities
- Work closely with Sales, Customer Success, and Accounting to efficiently close renewals and expansions.
- Review customer renewal information, usage data, and subscription history to ensure agreement on renewal options.
- Proactively identify future renewals and connect with customers before expiration dates.
- Educate customers on subscription options based on their product and service goals.
- Coordinate the preparation, execution, and processing of renewal quotes and ordering documents.
- Ensure customers are successful and satisfied with Sonatype products and services.
View Full Description & ApplyYou'll be redirected to the employer's site
