Technical Support Analyst
New
J
JobgetherRobotics and Software
Based in United StatesContractMiddle
Salary6,000 - 7,000 USD per month
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Job Details
- Required Skills
- PythonSQLBashData Analysis
Requirements
- Bachelor's degree or equivalent practical experience.
- Demonstrated technical troubleshooting experience across hardware, software, systems, or comparable technical environments.
- Ability to analyze telemetry, logs, operational metrics, and other system data to identify root causes.
- Experience with scripting or automation using Python, SQL, Bash, or similar technologies.
- Demonstrated ability to use AI tools and agents to accelerate technical investigations, analysis, and workflows.
- Strong analytical thinking and a structured, methodical approach to complex problem-solving.
- Excellent written communication skills, including the ability to document investigations and explain technical findings clearly.
- Ability to learn unfamiliar systems, technologies, and internal tooling quickly.
- Technical support, customer support, or technical operations experience (preferred).
- Familiarity with Jira Service Management or comparable ticketing platforms (advantageous).
- Exposure to robotics, autonomous systems, IoT, or computer vision (a plus).
Responsibilities
- Investigate and resolve incoming customer issues across robotic operations, software systems, scan quality, data accuracy, computer vision outputs, and system performance.
- Use internal diagnostics, telemetry, logs, monitoring data, and support tools to identify root causes.
- Reproduce reported problems, collect relevant diagnostic information, and perform rigorous technical analysis.
- Collaborate with Engineering and Operations on complex issues, providing clear investigation context and detailed escalation documentation.
- Develop scripts, automations, and lightweight tools to accelerate investigations and reduce manual support work.
- Use AI tools and agents as part of day-to-day investigation and analysis workflows.
- Identify recurring issues and systemic failure patterns and communicate actionable findings to Engineering and Product.
- Contribute to reducing issue recurrence through improved detection, documentation, runbooks, and operational processes.
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