Systems Operations Support Analyst
H
HungryrootFood and wellness
You can work remotely anywhere in the US., Mon-Fri 3pm-11pm EST, with every other weekend on call.Full-TimeMiddle
Salary85,000 - 100,000 USD per year
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Job Details
- Languages
- English
- Experience
- 2+ years of experience in software engineering or systems support
- Required Skills
- PythonSQLJiraConfluenceTroubleshooting
Requirements
- 2+ years of experience in software engineering or systems support (WMS/OMS etc)
- Experience supporting fulfillment, warehouse, & supply chain systems and processes
- Intermediate Python proficiency
- Intermediate SQL skills for investigation and data analysis
- Experience working with JSON APIs
- Experience troubleshooting production applications
- Ability to investigate issues using logs, databases, and application code
- Strong analytical and critical-thinking skills
- Excellent written and verbal English communication
- Experience using Jira, Confluence, or similar collaboration tools
Responsibilities
- Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours
- Respond to production alerts and operational support requests with urgency
- Identify, triage, troubleshoot, and resolve production issues using established runbooks
- Investigate issues across application logs, databases, APIs, and code to determine root cause
- Independently resolve low-to-medium complexity incidents and escalate high-severity issues when appropriate
- Develop and maintain small Python scripts and automation tools
- Improve operational runbooks and support documentation
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