Systems Operations Support Analyst
H
HungryrootFood and wellness
You can work remotely anywhere in the US., Mon-Fri 3pm-11pm EST; every other weekend on-call.Full-TimeMiddle
Salary$85,000 - $100,000
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- PythonSQLJiraRESTful APIsJSONConfluence
Requirements
- 2+ years of experience in software engineering or systems support (WMS/OMS).
- Experience supporting fulfillment, warehouse, and supply chain systems and processes.
- Intermediate Python proficiency.
- Intermediate SQL skills for investigation and data analysis.
- Experience working with JSON APIs.
- Experience troubleshooting production applications and investigating issues using logs, databases, and application code.
- Excellent written and verbal English communication.
- Experience using Jira, Confluence, or similar collaboration tools.
- Strong analytical and critical-thinking skills.
Responsibilities
- Serve as the primary on-call resource to monitor and maintain the health of fulfillment operations and integrations during scheduled off-hours.
- Respond to production alerts and operational support requests with urgency.
- Investigate issues across application logs, databases, APIs, and code to perform root cause analysis.
- Document findings and resolutions to improve future incident response and operational runbooks.
- Escalate high-severity issues to management with clear impact assessments and troubleshooting summaries.
- Develop and maintain small Python scripts and automation tools for fulfillment applications.
- Partner with engineering teams to perform routine maintenance and recommend long-term fixes for recurring issues.
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