Sr. Strategic Customer Success Engineer
New
J
JobgetherSoftware Security
Remote work within the Central United States.Full-TimeSenior
Salary$200,000–$240,000 OTE USD
Apply NowOpens the employer's application page
Job Details
- Required Skills
- PythonBashKubernetesCI/CDSaaS
Requirements
- Proven experience writing and maintaining scripts using languages such as Bash, Python, Perl, or similar.
- Strong experience creating and maintaining customer-facing technical documentation and implementation materials.
- Demonstrated ability to help customers plan and execute complex technical rollouts, including identifying stakeholders, dependencies, risks, and potential obstacles.
- Working knowledge of threat modeling and its application to modern software architectures.
- Experience collaborating with internal technical teams to reproduce product defects and coordinate escalations.
- Strong technical understanding of enterprise software environments, integrations, development workflows, and CI/CD pipelines.
- Ability to communicate complex technical concepts clearly and concisely to both technical and non-technical audiences.
- Previous experience as a Technical Consulting Engineer, Sales Engineer, Solutions Architect, or similar customer-facing technical role is preferred.
Responsibilities
- Lead technical consulting engagements for prospects and customers, including complex M&A initiatives involving open-source software licensing and vulnerability audits.
- Own the ongoing technical relationship and accountability for a portfolio of strategic customers, ensuring their technical needs and desired outcomes are addressed.
- Assess enterprise customer environments, stakeholder requirements, technical challenges, and implementation goals to develop practical and effective solutions.
- Design and support complex deployments and integrations, including CI/CD pipelines, build environments, plugins, and command-line tooling.
- Partner closely with Customer Success Managers to develop customer strategies around complex technical integrations, adoption, and business outcomes.
- Collaborate with Product, Engineering, and other internal teams to reproduce product issues, coordinate escalations, provide technical feedback, and support incident resolution.
View Full Description & ApplyYou'll be redirected to the employer's site
