Sr. Strategic Customer Success Engineer
New
F
FOSSASoftware Compliance
Remote- Central USFull-TimeSenior
Salary$200,000 - $240,000 OTE USD
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Job Details
- Required Skills
- PythonBashJenkinsKubernetesCI/CD
Requirements
- Proven ability to write and maintain scripts (bash, Python, Perl, etc.)
- Proven ability to write and maintain customer-facing technical project documentation
- Experience with helping customers plan a complex technical rollout within their organization
- Working knowledge and understanding of threat modeling and its application to software architecture
- Hands-on experience with CI/CD pipelines and integrating plugins (e.g., FOSSA CLI in Jenkins)
- Ability to partner with internal teams to reproduce defects and coordinate escalations
- Understanding of enterprise-grade company stakeholder OSS needs and challenges
- Comfortable operating in a fast-growing startup environment with ambiguity
- Ability to travel up to 20% of the time to meet with customers
Responsibilities
- Lead consulting engagements for FOSSA prospects and customers pertaining to M&A activities involving code licensing and vulnerability audits
- Maintain ongoing technical ownership and accountability over a set of FOSSA’s customers
- Collaborate with Customer Success Managers to drive customer strategy around highly technical, often complex integrations
- Cultivate new technical champions within customer organizations and forge trusted advisor relationships
- Partner with internal teams including Product and Engineering to reproduce defects and coordinate escalations
- Design and implement consultative deployment plans based on each customer’s specific build environments
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