Program Manager - Military Family Respite Care Program
New
C
CLFC Healthcare & CommunicationsHealthcare staffing
Remote (United States) with periodic travel, Monday through Friday, core business hours 7:30 AM to 4:30 PM Central TimeFull-TimeManager
Salary95,000 - 115,000 USD per year
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Job Details
- Experience
- Master's degree with 5+ years of progressive management experience, OR Bachelor's degree with 10+ years of progressive management experience.
Requirements
- Master's degree in a healthcare-related field with 5+ years of progressive management experience, OR Bachelor's degree in a related field with 10+ years of progressive management experience.
- At least 5 years of experience supporting military families or similar populations.
- Demonstrated experience with case management and special needs programs.
- Ability to favorably complete federal background screening requirements.
- Direct experience with the Exceptional Family Member Program or military family readiness programs (strongly preferred).
- Experience managing a distributed, multi-state service workforce (strongly preferred).
- Federal contract program management experience with performance-standard (AQL-based) oversight (strongly preferred).
- Military spouse, veteran, or military family background (strongly preferred).
Responsibilities
- Serve as the central point of contact with the Government customer; respond to all official inquiries within one business day.
- Direct a three-region coordination team managing family intake, provider matching, scheduling, and continuity of care for approximately 149 active Families per month.
- Own the Quality Control Plan: inspection cadence, discrepancy correction, root cause analysis, trend analysis, and customer feedback.
- Oversee provider recruitment, credentialing, and retention across 60+ installation markets, including remote and high-cost locations.
- Direct weekly, monthly, quarterly, and annual program reporting and quarterly progress meetings with the federal customer.
- Manage program budgets, invoicing accuracy, and travel authorizations for exceptional coverage cases.
- Lead phase-in execution and sustain uninterrupted service for enrolled Families.
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