Institutional Sales - Account Management Lead
New
P
PrescriberPointHealthtech
Location: United StatesFull-TimeLead
Salary$120-140k depending on location and experience
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisCustomer SuccessHIPAAAccount Management
Requirements
- 5+ years of experience in account management or clinical operations, ideally in healthcare SaaS or health tech.
- Direct experience working with IDNs and/or specialty pharmacies.
- Understanding of provider workflows, specifically prior authorization, benefits verification, or revenue cycle management.
- Proven track record of creating and owning processes for onboarding, retention, or CSAT outcomes.
- Excellent written and verbal communication skills capable of training medical assistants and running QBRs with directors.
- Proficiency in analyzing usage dashboards and data to identify at-risk accounts.
- Strong technical aptitude and experience using AI tools to enhance workflows.
- Ability to thrive in a fast-paced, ambiguous environment while building new playbooks.
- Experience with specialty medications, hub services, or patient access programs is a plus.
- Familiarity with HIPAA and handling sensitive health information.
Responsibilities
- Own onboarding and asset creation for new accounts, including kickoff, workflow setup, and staff training.
- Monitor account health and usage signals to intervene early when engagement drops.
- Run structured operational reviews and QBRs to drive account growth and renewals.
- Collect and categorize customer feedback to influence product roadmaps and engineering priorities.
- Embed AI tools into recurring account management workflows to drive efficiency.
- Serve as the escalation point for account-level issues and manage CSAT measurement and follow-up.
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