Technical Support Engineer 2
New
T
TwilioCommunications Technology
Remote - India, IST (Shift based)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Node.jsSQLJavascriptRESTful APIsTechnical support
Requirements
- 2+ years of Technical Support Experience or similar relevant experience.
- Full-Stack JavaScript support experience, including troubleshooting server-side (Node.js, C#, Java, or Python) and client-side code.
- Good understanding of Object-Oriented Programming (OOP) concepts.
- Basic understanding of SQL and query-writing skills.
- Good understanding of APIs, HTTP Protocol, and RESTful services.
- Skills in troubleshooting network connectivity, TCP/UDP, and basics of SSL/TLS.
- Experience troubleshooting SIP, VoIP, and IP telephony issues.
- High competency in communicating complex technical issues to technical and non-technical audiences.
- Ability to demonstrate dedication to the customer experience.
- Excellent written and verbal communication skills.
Responsibilities
- Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
- Work with customer developers, architects, and support personnel to resolve complex technical problems.
- Leverage experience troubleshooting and resolving Quality of Service (QoS) issues.
- Collaborate with teammates and product teams via Slack and file JIRAs to report reproducible bugs.
- Review internal knowledge to stay current on industry shifts and standards.
- Assist managers in process improvements by surfacing customer pain points.
- Support customers during holidays as required.
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