Technical Customer Support Engineer - EMEA
New
C
ClickHouseCloud Data Analytics
EMEA (Remote), 24x7 Support coverage in a global, distributed environmentFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- AWSSQLGCPAzureClickhouseDistributed Systems
Requirements
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or relevant domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Previous technical experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
- Ability to work fully remote with reliable connectivity.
- Availability according to the scheduling required for 24x7 support coverage.
- Strong communication skills with a mindset of teamwork and empathy.
- Sense of urgency and problem-solving skills for large-scale database environments.
- Experience with Azure, GCP, or AWS (preferred).
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (preferred).
- Experience with OSS and open-source technologies (preferred).
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop solutions for ClickHouse Cloud and open-source, shared through documentation, knowledge base, blogs, meetups, and webinars.
- Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to define user-required functionality.
- Assist with mentoring, training, and knowledge sharing with colleagues and customers.
- Deliver excellent first-line technical support while adhering to defined SLAs.
- Build trusted relationships with colleagues, customers, and partners.
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