Technical Customer Support Engineer - EMEA
New
C
ClickHouseDatabase, Cloud Software
EMEA, 24x7 Support in a global, distributed environmentFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SQLClickhouseDistributed Systems
Requirements
- Technical breadth in ClickHouse or domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, SRE, Solutions Engineer, or Software Engineer.
- Ability to work fully remote with reliable internet connectivity.
- Availability according to scheduling required for 24x7 global support coverage.
- Strong communication and interpersonal skills.
- Experience with Azure, GCP, or AWS (bonus).
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (bonus).
- Experience with open-source technologies (bonus).
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via tickets, chat, Slack, and meetings.
- Develop and share technical solutions through documentation, knowledge base articles, blogs, and webinars.
- Collaborate with global Support, Engineering, Go to Market, and Product teams to help define user requirements.
- Assist with mentoring, training, and knowledge sharing with colleagues and customers.
- Deliver professional response and technical guidance within required Service Level Agreements (SLAs).
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