Technical Customer Support Engineer
New
C
ClickHouseData Infrastructure
IndiaFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- DockerSQLKubernetesClickhouseDistributed Systems
Requirements
- Technical breadth and depth in ClickHouse open-source or Cloud, or related domains like SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker.
- Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, or Software Engineer.
- Strong written and verbal English communication skills.
- Ability to work fully remote with reliable connectivity.
- Availability to deliver high-quality 24x7 Support in a global, distributed environment.
- Mindset of teamwork, global engagement, empathy, and problem-solving.
- Sense of adventure and urgency in building high-performing databases.
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop solutions based on ClickHouse Cloud and open-source for documentation, knowledge base, blogs, and training.
- Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to define user-required functionality.
- Assist with mentoring, training, and sharing knowledge with colleagues and customers.
- Provide professional technical response and guidance within defined Service Level Agreements.
- Build strong, trusted relationships with colleagues, customers, and partners.
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