Customer Support Engineer - Endpoint/MTD & Cybersecurity
New
J
JobgetherCybersecurity and IT
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3+ years for junior profiles or 5+ years for senior profiles
- Required Skills
- PythonSQLCloud ComputingCybersecurityJavaTroubleshooting
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a comparable technical discipline.
- 1–3+ years of experience for junior profiles or 5+ years for senior profiles in enterprise software, technical customer support, or related engineering.
- Experience supporting cloud-based web applications, preferably within cybersecurity or mobile device management.
- Strong troubleshooting, debugging, and analytical skills.
- Hands-on experience with Python, Java, SQL, and scripting.
- Solid Unix/Linux skills.
- Practical knowledge of mobile architecture and MDM platforms such as Microsoft Intune, AirWatch, MobileIron, or Citrix.
- Familiarity with SIEM platforms such as Splunk or ArcSight.
- Understanding of cloud and infrastructure technologies including AWS, Docker/Linux containers, OpenStack, PostgreSQL, and Kafka.
- Understanding of mobile application delivery across iOS and Android.
- Strong customer orientation with excellent written and verbal communication skills.
Responsibilities
- Own customer-reported technical issues from investigation through resolution, maintaining clear communication.
- Troubleshoot and debug mobile applications, SaaS-based solutions, and endpoint security environments.
- Develop expertise across mobile threat defense, device security, and enterprise security technologies.
- Validate customer-specific fixes and product releases in collaboration with QA teams.
- Gather customer feedback, identify recurring product issues, and follow escalation processes.
- Create and maintain engineering tickets with clear technical details.
- Collaborate with cross-functional teams across different time zones to resolve complex challenges.
- Monitor potential customer risks and provide visibility to internal stakeholders.
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