Senior Technical Customer Support Engineer
New
J
JobgetherData Platforms
India, Supports 24x7 global coverageFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- DockerSQLKafkaKubernetesSparkDistributed SystemsTechnical support
Requirements
- Previous technical experience in a customer-facing or engineering role (e.g., Technical Support, TAM, DBA, SRE, Solutions Engineer, or Software Engineer).
- Strong technical background in SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, and Docker.
- Hands-on experience troubleshooting technical issues and explaining complex engineering concepts to customers.
- Strong written and verbal English communication skills.
- Ability to work effectively in a fully remote, globally distributed environment.
- Willingness and availability to participate in schedules supporting 24x7 global customer coverage.
- Strong analytical and problem-solving skills.
- Customer-focused mindset with high empathy and teamwork skills.
- Ability to learn quickly and continuously expand technical knowledge.
- Familiarity with data pipeline and streaming technologies (e.g., Kafka, Spark) is beneficial.
- Experience with AWS, Azure, or GCP is a plus.
- Experience with ClickHouse or similar OLAP/DBaaS technologies is an advantage.
Responsibilities
- Provide technical support via tickets, chat, Slack, community channels, and virtual meetings.
- Troubleshoot and resolve complex technical issues within established Service Level Agreements.
- Create technical documentation, knowledge base articles, and training materials.
- Collaborate with Engineering, Product, and Go-to-Market teams to influence product functionality.
- Support pre-sales and post-sales technical proof-of-concept engagements.
- Participate in regional and global 24x7 support coverage rotations.
- Mentor colleagues and contribute to the development of team technical capabilities.
- Identify and implement improvements to support workflows and internal tools.
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