Associate Technical Support Consultant
New
J
JobgetherHealthcare IT
India, U.S.-aligned shiftsFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 0–1 year
- Required Skills
- SQLServiceNowNetworkingCustomer support
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
- Fresh graduates and candidates with 0–1 year of relevant experience.
- Basic understanding of Windows operating systems, networking fundamentals, databases, SQL concepts, application troubleshooting, and software development or support principles.
- Strong analytical and problem-solving abilities, with a structured approach to investigating technical issues.
- Good written and verbal English communication skills.
- Strong attention to detail and commitment to accurate case documentation and follow-through.
- Customer-focused mindset with the ability to remain professional and composed when handling support issues.
- Willingness and ability to learn enterprise applications, healthcare IT systems, technical support processes, and new technologies.
- Flexible to work U.S.-aligned shift timings and participate in occasional weekend on-call coverage.
Responsibilities
- Provide first-level technical support to customers using enterprise healthcare software applications, ensuring issues are investigated and resolved efficiently.
- Analyze reported problems by gathering relevant information, reviewing system logs and error messages, and following established troubleshooting procedures.
- Investigate and manage support cases through ServiceNow or other ticketing platforms, maintaining accurate documentation of findings, actions, resolutions, and customer communications.
- Follow established Standard Operating Procedures, knowledge articles, and troubleshooting guides to address common technical issues consistently.
- Perform basic application configuration, validation, and troubleshooting activities under the guidance of senior technical team members.
- Collaborate with senior consultants, development, infrastructure, database, interface, and other technical teams when additional expertise is required.
- Escalate critical or high-impact incidents promptly and maintain appropriate follow-up through resolution.
- Meet defined service-level, productivity, quality, and customer satisfaction targets.
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