Senior Account Manager, Key Accounts
New
J
JobgetherSaaS
CanadaFull-TimeSenior
SalaryBase salary: CAD $80,000–$95,000 per year. Target total compensation (OTE): CAD $150,000–$170,000
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementRelationship management
Requirements
- 4+ years of experience in account management, relationship-focused sales, or a comparable commercial role.
- Proven track record within a B2B SaaS environment.
- Demonstrated success managing and expanding existing customer portfolios through upselling and cross-selling.
- Experience working with Managed Service Providers (MSPs) or other B2B technology customers is highly desirable.
- Proven ability to consistently meet or exceed sales, revenue, or account-growth targets.
- Strong commercial mindset with an interest in customer expansion and long-term relationship development.
- Demonstrated ability to build trusted relationships with senior and executive-level decision-makers.
- Experience developing and executing account-growth strategies, including land-and-expand approaches.
- Strong customer-centric approach with the ability to connect products to business needs.
- Strong analytical and forecasting capabilities with the ability to use data to guide commercial decisions.
- Experience with CRM platforms; Salesforce experience is preferred.
Responsibilities
- Take full ownership of a portfolio of Managed Service Provider (MSP) and B2B accounts, identifying and pursuing upsell and cross-sell opportunities.
- Re-engage lower-activity customers, establish relationships with key decision-makers, and align solutions with changing business needs.
- Develop and execute tailored account growth plans, including proactive outreach, regular customer check-ins, and business reviews.
- Identify opportunities to increase product adoption and customer engagement using usage and adoption metrics.
- Own revenue performance across the assigned portfolio, working toward and exceeding account growth and revenue targets.
- Apply a land-and-expand approach to generate immediate commercial wins and sustainable growth.
- Build trusted relationships with senior stakeholders and position solutions around business outcomes.
- Collaborate with Customer Success, Sales, and internal teams to maximize account potential.
- Manage account activity, pipeline, forecasting, and reporting through Salesforce or comparable CRM technology.
- Monitor market and customer trends to identify emerging opportunities and improve account strategies.
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