Senior Implementation Coordinator
New
J
JobgetherHealthcare Technology
Based in United StatesFull-TimeSenior
SalaryCompetitive salary and bonus structure.
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Job Details
- Experience
- Bachelor’s degree or at least four years of implementation experience within a healthcare organization.
- Required Skills
- SalesforceChange Management
Requirements
- Bachelor’s degree or at least four years of implementation experience within a healthcare organization.
- At least three years of specialized experience with payer enrollment, training, and/or change management within large healthcare organizations.
- At least two years of experience supporting healthcare software or one year of experience working for a healthcare clearinghouse.
- At least two years of experience with prior authorization, physician practice management, professional billing, and/or hospital billing.
- Experience working with one or more practice management systems, electronic medical records, and/or radiology information systems.
- Strong communication and stakeholder management skills, with the ability to build alignment among clients and internal teams.
- Excellent organization and time-management skills, with the ability to manage multiple priorities, deadlines, project milestones, and deliverables in a fast-paced environment.
- Demonstrated ability to lead client-facing implementation activities and maintain a strong focus on client satisfaction.
- Preferred: Experience with Salesforce, Epic, and/or EDI enrollment processes.
- Must be able to participate in virtual meetings with camera enabled.
Responsibilities
- Lead end-to-end implementation activities for assigned growth and strategic healthcare clients, ensuring deployments remain on schedule, within scope, and aligned with client expectations.
- Serve as a primary implementation contact, facilitating stakeholder meetings and maintaining strong communication, alignment, and momentum throughout the implementation lifecycle.
- Develop and maintain detailed project plans covering milestones, deliverables, deadlines, success metrics, risks, and client commitments.
- Lead payer enrollment workstreams, product demonstrations, guided enrollment sessions, training programs, and change management activities for large healthcare clients.
- Conduct business reviews, workflow impact assessments, and gap analyses to tailor implementation and training approaches to individual client needs.
- Monitor enrollment and training timelines, identify risks and delays, escalate challenges appropriately, and support go-live preparation and launch activities.
- Partner with implementation analysts, project managers, product management, and other internal teams to coordinate technical deployment activities, address custom requirements, and improve documentation.
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