Care Concierge / Patient Intake Coordinator
New
R
RockstarHealthcare
Philippines, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Google WorkspaceSlackZendeskEHRCustomer support
Requirements
- Strong written and spoken English communication skills
- Excellent organizational skills and attention to detail
- Ability to remain calm and professional in high-volume or emotionally sensitive situations
- Comfortable managing multiple conversations and tasks simultaneously
- Reliable remote work setup with high-speed internet
- Backup power and backup internet solution available during outages
- Ability to work primarily during US business hours
- Comfortable working independently within a structured remote workflow
- Previous healthcare support, patient coordination, or customer service experience preferred
- Experience working remotely in fast-paced environments preferred
- Familiarity with tools such as Slack, Google Workspace, Zendesk, Intercom, or EHR systems preferred
- Basic understanding of healthcare or insurance terminology preferred
Responsibilities
- Schedule and coordinate diagnostic evaluations
- Collect and verify intake information, insurance details, and required documentation
- Follow up with patients regarding missing forms or appointment requirements
- Respond professionally and empathetically to patient questions and concerns
- Maintain accurate records and documentation within internal systems
- Coordinate with operations and clinical teams to resolve scheduling or workflow issues
- Research and provide post-diagnosis support resources when needed
- Help identify recurring operational issues and suggest workflow improvements
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