Travel Concierge
New
H
Hire OverseasTravel and hospitality
Metro Manila, Philippines. Philippines. Central Luzon, Philippines. Calabarzon, Philippines. Mimaropa, Philippines. Central Visayas, PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- Exceptional written English
- Required Skills
- Google SheetsSlack
Requirements
- Demonstrate exceptional written English with clarity, warmth, and professionalism.
- Use Slack, WhatsApp, Google Sheets and Docs, and booking platforms comfortably.
- Be empathetic, client-focused, detail-oriented, and reliable.
- Respond quickly while maintaining quality under pressure.
- Be available to work one of the offered shifts consistently: 12 AM to 8 AM Monday through Friday, or 8 AM to 4 PM Wednesday through Sunday.
- Experience with Expedia Tapp or Fora is strongly preferred.
- Hospitality, travel, or concierge experience is a plus.
- Experience with AI tools such as ChatGPT or travel research assistants is a plus.
- Familiarity with airlines, loyalty programs, and travel booking systems is a plus.
- International travel experience or strong knowledge of major global destinations is a plus.
- Negotiation skills for advocating with vendors and hotels are a plus.
Responsibilities
- Chat with travelers via WhatsApp to understand their preferences and provide personalized recommendations.
- Respond to inquiries within 10 to 20 minutes during the assigned shift.
- Handle special requests and coordinate communication with hotels and vendors.
- Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources.
- Verify booking details, including location, timing, currency, and amenities.
- Coordinate hotel reservations, car rentals, and travel logistics across booking platforms.
- Write and curate destination guides and travel recommendations.
- Collaborate with the marketing team on social content featuring hotels and destinations.
- Resolve disruptions such as flight delays, cancellations, and other unexpected changes.
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