Travel Concierge
H
Hire OverseasTravel and hospitality
Workable locations: Metro Manila, Philippines. Philippines. Central Luzon, Philippines. Calabarzon, Philippines. Mimaropa, Philippines. Central Visayas, PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- Exceptional written English
- Required Skills
- Google SheetsSlack
Requirements
- Write in English with clarity, warmth, and professionalism.
- Be detail-oriented and reliable, catching mistakes before they become problems.
- Use Slack, WhatsApp, Google Sheets and Docs, and booking platforms comfortably.
- Balance responsiveness and quality while working under pressure.
- Be available to work consistently on one of the offered shifts: 12 AM to 8 AM Monday through Friday, or 8 AM to 4 PM Wednesday through Sunday.
- Experience with Expedia Tapp or Fora is strongly preferred.
- Hospitality, travel, or concierge services experience is a plus.
- Experience with AI tools such as ChatGPT or travel research assistants is a plus.
- Familiarity with airlines, loyalty programs, and travel booking systems is a plus.
- International travel experience or strong knowledge of major global destinations is a plus.
Responsibilities
- Chat with travelers via WhatsApp to understand their preferences and provide personalized recommendations.
- Respond to incoming inquiries, with initial responses landing within 10 to 20 minutes during the shift.
- Handle special requests and coordinate communication between clients and hotels or vendors.
- Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources.
- Verify details including location, timing, currency, and amenities before confirming bookings.
- Coordinate hotel reservations, car rentals, and travel logistics across booking platforms.
- Write and curate destination guides and travel recommendations.
- Collaborate with the marketing team on social content highlighting hotels and destinations.
- Resolve changes caused by flight delays, cancellations, or other unexpected events.
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