Account Director
New
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SupersideCreative Services
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones., 13 timezonesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5–10+ years of experience in account management or client services
- Required Skills
- Project ManagementOperations ManagementStakeholder managementAccount Management
Requirements
- 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
- Proven track record of managing and growing enterprise or high-value global accounts.
- 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
- Strong commercial acumen with ownership of revenue, retention, and growth targets.
- Experience working with enterprise, SaaS, D2C, or B2B clients.
- Proven ability to manage senior stakeholders and navigate complex organizations.
- Experience leading and developing cross-functional teams.
- Strong operational mindset with the ability to scale delivery while maintaining quality.
- Ability to translate business objectives into actionable programs and outcomes.
- Excellent communication skills with a structured, solution-oriented approach.
Responsibilities
- Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
- Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
- Lead renewals and commercial negotiations in partnership with leadership.
- Build strong relationships with senior stakeholders and procurement teams.
- Translate customer goals into scalable creative programs and solutions.
- Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
- Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
- Monitor account health, burn rates, and pacing to ensure performance and profitability.
- Develop ROI-driven business cases that demonstrate the value of Superside’s model.
- Identify opportunities to leverage AI and automation to improve customer outcomes.
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