Associate Director, Account Management
New
J
JobgetherHealthcare Technology
Based in the United StatesFull-TimeDirector
SalaryBase salary of $150,000–$170,000, with $220,000–$240,000 OTE
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Job Details
- Experience
- 5+ years of experience in Account Management, Sales, or another quota-carrying B2B SaaS revenue role. 2+ years of direct people-management experience.
- Required Skills
- HubSpotCoachingAccount ManagementCRM
Requirements
- 5+ years of experience in Account Management, Sales, or another quota-carrying B2B SaaS revenue role.
- 2+ years of direct people-management experience leading quota-carrying revenue professionals.
- Demonstrated success managing teams that consistently achieve or exceed revenue targets.
- Strong track record of coaching frontline sellers and improving individual and team performance.
- Excellent pipeline management, forecasting, and revenue analytics capabilities.
- Proven ability to create systems, processes, and operating rhythms that drive disciplined execution.
- Strong accountability mindset and confidence conducting direct, constructive performance conversations.
- Highly organized, analytical, resourceful, and comfortable working in a fast-paced, growth-oriented environment.
- Strong proficiency with CRM platforms and analytics dashboards; experience with HubSpot is preferred.
- Experience building or scaling Account Management or customer expansion teams is a plus.
- Experience managing upsell and cross-sell motions within an existing customer base is preferred.
- Familiarity with healthcare, particularly physical therapy, occupational therapy, or speech-language pathology practices, is advantageous.
Responsibilities
- Lead, coach, and develop a team of Account Managers and Team Leads responsible for customer expansion, upsell, and cross-sell revenue.
- Own team performance against revenue, pipeline, activity, forecasting, and other key commercial targets.
- Establish effective operating rhythms, including 1:1s, pipeline reviews, deal reviews, forecasting sessions, and performance management processes.
- Translate broader revenue objectives into measurable frontline expectations and maintain strong accountability for execution.
- Use CRM data, dashboards, call reviews, and direct observation to identify performance gaps and provide targeted coaching.
- Coach Account Managers on prospecting, account strategy, pipeline management, discovery, negotiation, closing, and expansion techniques.
- Develop repeatable sales plays, account-planning frameworks, outreach strategies, and processes that improve team productivity and consistency.
- Address performance issues directly while recognizing, developing, and retaining high-performing team members.
- Partner cross-functionally with Client Success, Sales, Revenue Operations, and Product to improve customer expansion strategies and execution.
- Support the hiring, onboarding, development, and ramping of additional Account Managers as the organization grows.
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