Sr. Account Manager
New
H
Help ScoutSaaS / Support Software
We’ve been a fully remote team since day one, with 120+ teammates now all over the world.Full-TimeSenior
SalaryBase salary: $109K; OTE: $156K
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Job Details
- Experience
- 5+ years of quota-carrying experience
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- 5+ years of quota-carrying experience in SaaS.
- Experience consistently driving renewals, expansions, and upsells with strategic accounts.
- Proven ability to manage a high-volume portfolio of 130–150 accounts.
- Demonstrated skill in leading the full renewal and expansion process, from discovery to close.
- Strong commercial judgment regarding customer needs, business value, and pricing conversations.
- Ability to build and maintain revenue projections and communicate risks to leadership.
- Consultative, value-based approach to account management.
- Strong cross-functional collaboration skills.
- Technical aptitude with the ability to quickly learn new software platforms.
- Proactive mindset with disciplined follow-through and ownership of outcomes.
Responsibilities
- Own a high-volume portfolio of 130–150 accounts end-to-end.
- Forecast and track revenue goals while identifying risks and opportunities.
- Lead the full commercial process for renewals and expansions, including discovery, proposals, and contract negotiations.
- Exercise sound commercial judgment by aligning customer goals with business value.
- Drive product adoption and engagement through regular calls, QBRs, and optimization reviews.
- Partner cross-functionally with Product and Marketing teams to represent the voice of the customer.
- Design and optimize efficient workflows, including the use of AI-powered tools.
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