Senior Account Manager Conferencing
New
J
JobgetherConferencing Technology
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6–7 years
- Required Skills
- Customer SuccessAccount ManagementRelationship management
Requirements
- Bachelor's degree or equivalent relevant education.
- 6–7 years of relevant experience in account management, customer success, consultative sales, or a closely related client-facing role.
- Professional experience within the conferencing, academic, scholarly communications, association, or related technology industry.
- Strong client relationship management skills with a demonstrated ability to build trust and understand customer needs.
- Excellent written and verbal communication skills with strong organization and attention to detail.
- Strong service orientation and ability to cultivate long-term professional relationships.
- Ability to work independently, prioritize competing responsibilities, and maintain effective communication with globally distributed colleagues.
- Strong technical aptitude and ability to quickly understand new software platforms.
- Ability to translate client requirements and feedback into clear business and product needs.
- Commercial awareness and ability to identify account growth, renewal, and expansion opportunities.
- Ability to collaborate effectively with Product, Engineering, Design, Sales, and other cross-functional teams.
- Willingness and ability to travel locally, domestically, and internationally as required.
Responsibilities
- Act as the primary liaison between assigned clients and internal teams to ensure high customer satisfaction.
- Manage client contracts, requirements, deliverables, milestones, and timelines.
- Drive client renewals and proactively identify expansion opportunities through additional products or services.
- Maintain regular professional communication with client stakeholders.
- Gather and document client business requirements for product enhancements.
- Partner with Product, Design, and Engineering teams to communicate feedback and inform product priorities.
- Collaborate with Sales on new opportunities, bids, and RFP responses.
- Monitor and analyze customer success metrics and account performance indicators.
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