Senior Customer Account Manager Representative
New
C
ComcastTelecommunications
United StatesFull-TimeSenior
SalaryBase Pay: $18.59 Total Target Compensation (Base Pay plus Targeted Commission): $34.21
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Job Details
- Experience
- 2-5 Years
- Required Skills
- Microsoft DynamicsSalesforceMicrosoft Office SuiteAccount Management
Requirements
- 2-5 years of relevant work experience.
- High School Diploma or GED.
- Proven sales experience required.
- Proficiency in Microsoft Office Suite, including Outlook, Dynamics, and Teams.
- Experience working in an inbound/outbound call center environment.
- Ability to work nights, weekends, and variable schedules as necessary.
- Capacity to work overtime as required.
- Knowledge of Advanced Business Solutions, billing tools, and SD-WAN concepts.
- Strong skills in adaptability, communication, and critical thinking.
- Ability to act as a business partner to existing customers.
Responsibilities
- Retain and grow existing business customer accounts through solution-based selling via telephone.
- Consistently meet and exceed sales goals, including high close ratios and revenue targets.
- Conduct biannual account reviews with mid-market customers to assess ongoing business needs.
- Manage government account interactions, including processing purchase and sales orders.
- Prepare sales documentation and collaborate with Sales Engineering and Project Management teams for solution design.
- Maintain mastery of billing system order entry processes to facilitate customer upgrades in real-time.
- Provide feedback to assist in the deployment of new products, systems, and sales incentives.
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