Customer Success Manager, Retail - Dedicated
New
T
ToastSaaS, Retail Tech
Remote, US, EST, CSTFull-TimeMiddle
Salary70,000 - 90,000 USD per year
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Job Details
- Experience
- 2+ years of Account Management, Sales or equivalent experience
- Required Skills
- Problem SolvingSaaSAccount Management
Requirements
- Must be located in EST or CST timezone
- 2+ years of Account Management, Sales or equivalent experience
- Success operating independently and navigating competing priorities in a constantly changing environment
- High technical aptitude allowing for quick learning and adoption of technical concepts and language
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
- Flexibility & adaptability
- Problem solving mindset, ability to think critically
Responsibilities
- Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
- Work closely with cross-functional partners in Sales, Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey
- Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
- Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
- Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
- Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
- Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast
- Ask discovery questions to uncover growth opportunities, referrals and location expansion
- Actively look for opportunities to operate at scale, including collaborating with cross-functional partners and providing regular feedback
- Travel up to 10% locally for customer site visits
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