Customer Success Manager
New
V
VanishIDCybersecurity
We are a remote-first company and are open to candidates throughout the United States.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years in Customer Success, Account Management, or a related client-facing role
- Required Skills
- SalesforceREST APICustomer SuccessHubSpotAccount Management
Requirements
- 3–5 years in Customer Success, Account Management, or a related client-facing role.
- Working technical fluency in SSO (SAML/OIDC), user provisioning, and API-based integrations.
- Exceptional communication and presentation skills, with experience engaging C-suite executives and senior stakeholders.
- Proficiency with CRM platforms such as Salesforce or HubSpot.
- Ability to balance building trust with managing scalable onboarding and engagement processes.
- Experience with identity providers like Okta or Microsoft Entra ID is preferred.
- Comfort reading API documentation and testing endpoints in tools like Postman.
- Understanding of OAuth and API keys is a plus.
- Prior background in identity, IT administration, or technical integration support.
- Experience in cybersecurity, privacy, SaaS, or B2B technology industries.
Responsibilities
- Own onboarding end-to-end, including technical setup for SSO (SAML/OIDC) and SCIM provisioning.
- Drive technical integrations by connecting VanishID to customer systems using REST APIs and webhooks.
- Monitor account health to ensure adoption and retention.
- Lead Quarterly Business Reviews for customers to demonstrate impact and value.
- Identify and pursue account expansion opportunities as customer needs evolve.
- Act as the voice of the customer by relaying field insights to the product team.
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