Service Delivery and Provisioning Program Manager
New
G
GFiberTelecommunications
RemoteFull-TimeSenior
Salary$136,000 - $198,000 + bonus + benefits
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Job Details
- Experience
- 5 years of experience
- Required Skills
- Salesforce
Requirements
- Bachelor’s degree in a technical or business field, or equivalent practical experience.
- 5 years of experience in network service delivery, telecommunications operations, or technical program management.
- Experience managing the delivery of large-scale infrastructure projects (e.g., Dark Fiber IRUs, high-capacity transport, or data center builds).
- Deep technical understanding of physical and logical networking layers (fiber characterization, optical transceivers, cross-connect architecture).
- Experience working at a major ISP or Tier 1/2 Carrier in a provisioning or service delivery capacity.
- Demonstrated ability to use data and metrics to drive operational efficiency.
- Strong communication and negotiation skills for vendor account management and project unblocking.
- Experience with Network Inventory Management systems and Salesforce-based order management workflows.
Responsibilities
- Perform end-to-end technical provisioning and execution, driving process improvements and operational standards.
- Track and manage end-to-end delivery of Dark Fiber, Wavelengths, and IP Transit services.
- Coordinate physical and logical activation activities while maintaining accurate network inventory, port allocation, and asset tracking.
- Monitor carrier and vendor performance against contractual timelines, escalating delays and identifying risks.
- Identify efficiency bottlenecks in the Order-to-Service pipeline and support automation and network management tooling.
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