Professional Services Engagement Manager
New
H
HarnessDevOps Software
Remote within the U.S.Full-TimeManager
Salary165,000 - 198,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingSalesforceCI/CDDevOps
Requirements
- 5+ years of experience in a technical sales, professional services, or solutions consulting role.
- 5+ years of experience as a manager or technical lead in software engineering or DevOps.
- Deep understanding of CI/CD, DevOps practices, platform engineering, and cloud-native technologies.
- Proven track record in scoping complex technical engagements and authoring Statements of Work (SOWs).
- Demonstrated success in positioning and selling professional services, including pricing and forecasting.
- Strong executive communication, presentation, and stakeholder management skills.
- Experience building partnerships across Sales, Customer Success, and Engineering teams.
- Proficiency with Salesforce for opportunity management, forecasting, and quoting.
- Ability to balance technical depth with commercial objectives.
- Experience as a technical leader or software engineering veteran.
Responsibilities
- Partner with customers and account teams to identify business objectives, technical requirements, and desired outcomes.
- Lead scoping sessions, discovery workshops, and solution discussions to recommend packaged and custom service offerings.
- Develop and present professional services proposals, pricing, and Statements of Work (SOWs).
- Collaborate with Sales, Customer Success, and Implementation Engineering to ensure service engagements are accurately staffed.
- Support the commercial sales process by guiding customers through contractual terms and project assumptions.
- Drive Professional Services bookings and margin targets through accurate forecasting and opportunity management.
- Serve as a trusted advisor to internal stakeholders to integrate services into the customer journey.
- Communicate customer trends and market feedback to leadership to enhance service offerings.
- Lead implementation engagements for core Harness modules as a 'landing vehicle' for large deals.
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