Assistant Manager, Professional Chapter Communities
New
A
American Marketing AssociationProfessional Association
MUST live in one of the following states to be considered for this role: Alabama, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Louisiana, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, or WisconsinFull-TimeMiddle
Salary62,000 - 65,000 USD per year
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Job Details
- Experience
- 2+ years working in a non-profit organization or in volunteer management; 3-5 years working in customer service
- Required Skills
- SalesforceMicrosoft OfficeCustomer serviceGoogle WorkspaceRelationship building
Requirements
- 2+ years of experience in a non-profit organization or volunteer management.
- 3-5 years of customer service experience.
- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
- Proficiency in Google Suite (Docs, Sheets).
- Effective relationship-building skills with a commitment to cultivating trust.
- Clear and inclusive written and verbal communication skills.
- Strong organizational and resourcefulness skills with attention to detail.
- Self-starter spirit and eagerness to learn.
- Competence in database management (Salesforce) preferred.
- Experience managing website content via CMS (e.g., WordPress or Payload) preferred.
Responsibilities
- Monitor and support the health and operations of Professional Chapters in alignment with AMA mission and legal compliance.
- Serve as the primary point of contact for chapter leaders, providing assistance and resolving operational issues.
- Create chapter communications, training materials, and operational guides.
- Manage the Chapter Excellence Awards and volunteer recognition programs.
- Coordinate volunteer onboarding, leadership training, and learning opportunities.
- Identify and implement process improvements to enhance volunteer experience and organizational effectiveness.
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