Customer Experience Associate - Seasonal
New
J
JobgetherE-commerce
U.S.-based, Sunday, Monday, and Friday from 9:00 a.m. to 5:00 p.m. ESTPart-TimeEntry
Salary18 - 22 USD per hour
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Job Details
- Required Skills
- ShopifyProblem SolvingCustomer support
Requirements
- Previous customer-facing experience, ideally within e-commerce, digital customer support, or retail.
- Experience providing customer service through email, chat, messaging, or similar digital channels.
- Strong written and verbal communication skills, with the ability to craft clear, polished, personal, and empathetic responses.
- Naturally warm, welcoming, and empathetic approach to customer interactions.
- Strong problem-solving skills with the ability to think quickly and creatively when addressing customer needs.
- Highly organized and detail-oriented, with the ability to manage multiple requests and priorities simultaneously.
- Comfortable learning and moving between different customer service and e-commerce platforms.
- Experience with Shopify and/or Gorgias is preferred.
- Ability to work independently and manage a schedule effectively in a remote environment.
- Adaptable and comfortable working in a dynamic environment.
- Ability to work approximately 24 hours per week, ideally Sunday, Monday, and Friday from 9:00 a.m. to 5:00 p.m. EST.
- Ability to increase availability to up to 40 hours per week during peak season (November 17 through December 15).
Responsibilities
- Deliver warm, personalized, and responsive customer service across email and chat throughout the customer shopping journey.
- Provide thoughtful product recommendations and sizing guidance to help customers make confident purchasing decisions.
- Assist with order placement, order status updates, returns, exchanges, and shipping-related issues.
- Learn and consistently follow operational procedures to ensure accurate, efficient order processing and customer support.
- Navigate multiple customer service platforms and communication channels while maintaining a consistent, high-quality experience.
- Develop strong knowledge of products, policies, and business operations to provide accurate and informed assistance.
- Collaborate with internal teams, including Operations and Product Development, to resolve customer needs and support a seamless experience.
- Communicate customer feedback and recurring issues internally to help identify opportunities for product, service, and process improvements.
- Manage multiple priorities effectively while maintaining strong attention to detail and a high standard of written communication.
- Flex working hours during key seasonal periods and major promotional events as business needs require.
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