- Represent the Ollie brand voice to current and prospective customers
- Deliver a memorable customer experience that builds long-term relationships
- Manage customer relationships via email, phone, and order management systems
- Accurately track and monitor customer feedback and interactions
- Drive initiatives to create a world-class customer experience
- Support the development of agents in their KPIs and careers
- Develop and lead projects to improve the Ollie experience
Problem Solving