Customer Experience Associate
New
O
OlliePet food
We are ONLY hiring candidates living within roughly one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas.Full-Time
Salary$20 - $20 an hour
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Job Details
- Required Skills
- Written communication
Requirements
- Bachelor’s degree from an accredited four-year college or university.
- Previous experience in customer-centric roles, such as retail or food service.
- Strong written and oral communication skills.
- Experience with pets or health foods is preferred.
- Experience with Gladly or a similar platform is a plus.
- Previous experience working with dogs, such as in pet food or as a veterinary technician.
- Interest in working in a pet-friendly, fast-moving environment.
Responsibilities
- Represent the Ollie brand voice to current and prospective customers.
- Deliver customer experiences that help build long-term relationships with customers and their pets.
- Manage customer relationships through email, phone, the order management system, and other channels.
- Accurately track and monitor customer feedback and interactions.
- Help drive initiatives to create a genuinely kind customer experience.
- Develop and lead projects and initiatives that improve the customer experience in Canine Care and beyond.
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