Customer Experience Associate
New
N
NutrafolHair wellness
Location: Remote (United States), Tuesday-Saturday, 9am-6pm PT.Full-TimeMiddle
Salary$50,000 — $55,000 USD
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Job Details
- Languages
- Bonus points if you’re bilingual in English/Spanish.
- Experience
- 1-3 years of experience directly supporting customers
- Required Skills
- SalesforceMicrosoft OfficeWritten communicationGoogle WorkspaceZendeskVerbal communicationCustomer support
Requirements
- Have 1-3 years of experience directly supporting customers by phone, email, or chat.
- Have experience handling routine inquiries and resolving complaints.
- Bring experience from an e-commerce company or fast-moving startup.
- Be proficient with Zendesk, Salesforce, Microsoft Office, and Google Workspace.
- Have strong written and verbal communication skills.
- Be curious about health and wellness science and able to discuss Nutrafol products knowledgeably.
- Be prepared to work Tuesday-Saturday, 9am-6pm PT.
Responsibilities
- Respond to customers by phone, email, and other channels.
- Handle customer questions and escalations, resolving difficult issues.
- Help customers navigate the Nutrafol website and products.
- Build expertise in Nutrafol products and explain them to customers.
- Find tailored solutions when standard scripts do not cover a situation.
- Prioritize tasks and queues as they grow.
- Manage ad-hoc projects as assigned.
- Look for ways to improve how the Customer Experience team operates.
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