Customer Experience Coordinator - National Accounts
New
E
Empower BrandsFranchise services
Remote, USFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in project coordination, account management, or a related role.
- Required Skills
- Project CoordinationMicrosoft OfficeAccount Management
Requirements
- Have 2+ years of experience in project coordination, account management, or a related role.
- Manage multiple accounts, tasks, and deadlines simultaneously.
- Demonstrate strong written and verbal communication skills and a professional, customer-focused approach.
- Take ownership of follow-up and coordinate work across cross-functional teams without direct supervisory authority.
- Apply strong attention to detail when handling pricing, documentation, account records, and billing requirements.
- Be proficient with Microsoft Office, CRM systems, customer portals, and work order platforms.
- Preferred: Experience supporting multi-location customers, franchise organizations, or field service businesses.
- Preferred: Familiarity with certificates of insurance (COIs), invoicing, and Accounts Receivable processes.
Responsibilities
- Own account launch checklists, timelines, responsibilities, and readiness status from signed agreement through go-live.
- Review customer requirements and coordinate documentation, pricing, service coverage, account setup, and billing procedures.
- Track outstanding launch items, escalate risks, and obtain readiness confirmation before go-live.
- Serve as a central contact for customer updates, administrative questions, service concerns, and billing inquiries.
- Coordinate responses to customer issues and follow through until resolution.
- Monitor open work orders and follow up on missing updates, overdue activity, and incomplete documentation.
- Coordinate resolution of invoice discrepancies, rejected invoices, missing purchase orders, and billing questions.
- Maintain account health tracking and provide status reports highlighting overdue items, recurring issues, and needed actions.
- Track corrective actions and identify recurring administrative or service gaps.
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