Care Experience Associate
New
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EquipBehavioral health
Remote - USAContractJunior
Salary$25 to $26 per hour
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Job Details
- Experience
- 1+ year(s) professional customer service experience
- Required Skills
- DocumentationCustomer serviceTime ManagementWritten communicationVerbal communication
Requirements
- Have at least 1 year of professional customer service experience in a call center, medical office/clinic, or other healthcare delivery setting.
- Healthcare coordination, case management support, or behavioral health experience is strongly preferred.
- Be able to navigate multiple technology systems and tools at once.
- Communicate effectively in written and verbal communications.
- Demonstrate strong organization and time-management abilities, including reviewing assigned tasks, assessing time and support needed, and meeting deadlines.
- Work productively and collaboratively with team members.
- Adapt to a dynamic, fast-paced environment and changes in direction or initiatives.
- Demonstrate accountability, reliability, integrity, and a customer-service focus.
Responsibilities
- Respond to assigned tasks in a timely and efficient manner.
- Meet established service goals, business objectives, and performance standards.
- Adapt communication style to people from diverse personal, professional, cultural, and socioeconomic backgrounds.
- Complete required documentation accurately and promptly in Equip’s digital systems.
- Support patient and family engagement, scheduling, and access to Equip’s care team and resources.
- Work across Scheduling Operations, Recovery Navigation, Care Delivery, Admissions, and Financial Counseling.
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