Life Insurance Solutions Customer Care Analyst
New
M
Mutual of OmahaLife insurance
Located in the United States or Puerto Rico, Training: 8:00 AM to 4:30 PM CST, Monday through Friday; regular shift: 9:00 AM to 5:30 PM CST.Full-Time
SalaryHourly Wage: $21.00, plus annual bonus opportunity.
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Listen with empathy and communicate clearly to build trust during difficult conversations.
- Assess customer situations and work toward effective resolutions, aiming to address needs in one call.
- Demonstrate accountability, reliability, and ownership of work.
- Meet schedule expectations consistently.
- Comfortably navigate multiple systems and troubleshoot online portal issues.
- Guide customers step by step over the phone.
- Preferred: Experience in customer service or a contact center.
- Preferred: Experience applying policies, practices, and procedures in a business environment.
- Preferred: Exposure to the insurance or healthcare industry.
- Preferred: Basic understanding of life and health insurance products, terminology, and processes.
- Participate in team huddles, including on-camera engagement.
Responsibilities
- Handle back-to-back inbound calls in a high-volume contact center.
- Support customers through complex or emotionally sensitive situations with empathy and professionalism.
- De-escalate concerns and work toward positive outcomes.
- Navigate multiple systems and screens to resolve customer inquiries accurately.
- Meet or exceed productivity, quality, and attendance goals.
- Build collaborative relationships with team members, internal partners, and customers.
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