Customer Care Specialist
New
V
Vitality Group International, Inc.Health and wellness
Workable workplace: remote; Workable locations: Little Rock, Arkansas, United States. Huntsville, Alabama, United States. Atlanta, Georgia, United States. Indianapolis, Indiana, United States. Detroit, Michigan, United StatesFull-TimeJunior
Salary16.5 USD per hour
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Job Details
- Experience
- 1-2 years of customer service experience (Preferred)
- Required Skills
- Customer serviceWritten communicationVerbal communicationProcess improvementCustomer support
Requirements
- Have effective communication skills.
- Have strong organization skills.
- Be able to manage multiple priorities.
- Be customer-focused and responsive.
- Have a High School Diploma.
- A Bachelor's degree is preferred.
- 1-2 years of customer service experience is preferred.
- A health or wellness background is preferred.
Responsibilities
- Support inbound telephone calls from members and provide over-the-phone assistance.
- Process and direct submissions quickly and accurately.
- Respond to customer inquiries and work toward first-call resolution.
- Submit requests to the appropriate departments to help prevent recurring issues.
- Respond rapidly to escalated inquiries and support their resolution.
- Develop knowledge of the Vitality program and identify ways to improve members’ experience.
- Identify process problems or gaps and help devise solutions.
- Track, analyze, and report on process improvements.
- Communicate issues and concerns to operations, including loading tickets for system-related issues.
- Educate customers about the program and website navigation, and capture submitted events.
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