Customer Support Specialist
New
T
Thrive Communities LLCProperty management
Location: Millcreek, PAFull-TimeJunior
Salary28 - 38 USD per hour
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Job Details
- Experience
- Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
- Required Skills
- Microsoft Office SuiteCustomer serviceGoogle WorkspaceData entryCRM
Requirements
- GED, high school diploma, or equivalent.
- At least one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related field.
- Excellent written and verbal communication skills.
- Strong organizational, multitasking, and time-management skills.
- Attention to detail and accuracy.
- Experience with Microsoft Office Suite, Google Workspace, and web-based business applications.
- A high-speed internet connection and a dedicated work area.
- Ability to work independently in a remote environment and connect with a distant team.
- Preferred: A.A. or B.A.
- Preferred: Experience in property management, multifamily housing, resident services, hospitality, customer assistance, or a related business.
- Preferred: Experience with CRM, ticketing, property management, or customer service software.
- Preferred: Experience working with remote or distributed teams, and dispute-resolution and problem-solving skills.
Responsibilities
- Respond to residents, prospective residents, and vendors through telephone, email, and online communications.
- Provide timely solutions to service inquiries, account questions, scheduling needs, and general requests.
- Refer difficult or other issues to the appropriate departments.
- Coordinate and track service requests from start to finish.
- Schedule appointments and update residents and property teams.
- Follow up by liaising with internal departments and service suppliers.
- Maintain service histories and track open requests.
- Maintain accurate records and provide data entry, records management, and administrative support.
- Work with property management teams and internal departments, and participate in team meetings and training.
- Identify opportunities to improve processes and service quality.
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