- Respond promptly and professionally to client inquiries via phone, email, and chat.
- Assist clients in scheduling and managing interpreting appointments.
- Provide information about services, pricing, and company policies.
- Resolve client issues or escalate complex cases to the appropriate department.
- Maintain accurate and up-to-date client records using CRM systems.
- Collaborate with interpreting teams to meet client needs.
- Follow up with clients to confirm satisfaction and gather feedback.
Problem SolvingCustomer serviceWritten communication+2 more