Client Support Representative
New
F
FreeLink Interpreting LLCInterpreting services
Workplace: remote; Location: Bar Nunn, Wyoming, United StatesFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent verbal and written communication skills in English; additional language proficiency is a plus.
- Required Skills
- Microsoft Office SuiteProblem SolvingCustomer serviceWritten communicationVerbal communication
Requirements
- Demonstrate excellent verbal and written communication skills in English.
- Bring strong interpersonal skills and a customer-focused attitude.
- Handle multiple client requests efficiently and professionally.
- Have experience using CRM software and Microsoft Office Suite.
- Apply problem-solving skills and adapt quickly.
- Have a high school diploma or equivalent.
- An associate or bachelor’s degree is preferred.
- Previous customer service or client support experience is highly desirable.
- Additional language proficiency is a plus.
Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and chat.
- Assist clients in scheduling and managing interpreting appointments.
- Provide information about services, pricing, and company policies.
- Resolve client issues or escalate complex cases to the appropriate department.
- Maintain accurate and up-to-date client records using CRM systems.
- Collaborate with interpreting teams to meet client needs.
- Follow up with clients to confirm satisfaction and gather feedback.
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