Seasonal Personalization & Order Support Representative
New
M
MintedDesign marketplace
Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WITemporary
Salary not disclosed
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Job Details
- Languages
- Ability to communicate effectively in English, both verbally and in writing, is required.
- Required Skills
- SalesforceCustomer serviceWritten communication
Requirements
- Have a Bachelor’s degree or equivalent work experience.
- Communicate effectively in English, verbally and in writing.
- Have experience with high-end customers and owning customer problems through resolution.
- Have experience handling inbound contact volume and moving between contacts efficiently.
- Have experience with design-related work and fulfillment, such as photo printing or design files.
- Have experience using omni-channel CRM platforms; Salesforce or other CRM experience is relevant.
- Write structured, customized, professional responses without relying on canned templates.
- Demonstrate strong attention to detail, organizational habits, and the ability to context-switch accurately across platforms.
- Learn new technologies, technical workflows, and platform updates quickly.
- Be available for a set schedule that includes some evenings and weekends.
Responsibilities
- Handle customer interactions by phone, email, live chat, and social media.
- Resolve customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally.
- Use the internal knowledge base to find answers to customer questions.
- Cross-reference order information, check custom design files and inventory tools, and process order adaptations.
- Document customer interactions accurately in Salesforce or other CRM platforms while following data policies.
- Identify operational errors and platform friction points and share insights with Customer Service leadership.
- Maintain interaction quality and availability through efficient time management and proactive communication.
- Collaborate with the Team Supervisor during one-on-ones and video huddles on order resolutions and workflow improvements.
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