Seasonal Customer Support Representative I
New
P
Patriot SoftwareAccounting and payroll software
Open to candidates legally eligible to work in the United States. Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C., 10:00 AM - 7:00 PM ET, Monday–FridayTemporaryEntry
Salary20 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Have a high school diploma, GED, or equivalent.
- Bring previous customer service experience and a track record of positive, professional customer interactions.
- Communicate clearly by phone, chat, and email, and explain information simply to customers with varying levels of technology comfort.
- Be comfortable with technology and able to learn new software and tools quickly.
- Manage calls, emails, and chats simultaneously while maintaining quality and accuracy.
- Remain composed and solution-focused during busy or challenging interactions.
- Be detail-oriented when documenting interactions and handling sensitive information.
- Be self-motivated and eager to learn product updates and new features.
- Work scheduled core hours of 10:00 AM–7:00 PM ET, Monday–Friday, with some flexibility during busy seasons or critical moments.
- Maintain a focused, distraction-free workspace with clear, quiet audio and reliable high-speed internet.
- Be able to sit or stand for extended periods, including 8+ hours of computer work and prolonged screen, keyboard, and mouse use.
- Familiarity with U.S. payroll, payroll tax, or accounting software is a plus; CRM software experience is also a plus.
Responsibilities
- Deliver customer service through personalized phone, live chat, and email interactions.
- Assist customers with software support for accounting, payroll, and tax-related inquiries.
- Act as a liaison between customers and internal teams, sharing insights for product development and enhancements.
- Document customer interactions accurately and promptly.
- Guide customers on new product features and software functionality.
- Work independently for approximately 80% of the day and collaborate remotely with team members as needed.
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