Associate Customer Support Technician
New
J
JobgetherInsurance technology
Remote role within the United StatesFull-TimeEntry
SalaryTargeted starting base salary of $42,000–$52,000 USD. Additional compensation opportunities, such as bonuses or commissions, may be available depending on role and eligibility.
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Job Details
- Experience
- At least 1 year of customer service experience.
- Required Skills
- SalesforceJiraProblem SolvingCustomer serviceTroubleshooting
Requirements
- Have at least 1 year of customer service experience.
- Demonstrate strong written and verbal communication skills, including confident and professional telephone communication.
- Be comfortable working with technology and Microsoft applications.
- Bring strong problem-solving and troubleshooting abilities.
- Understand customer concerns, ask effective diagnostic questions, and explain solutions clearly.
- Be able to work remotely while collaborating with customers and internal teams.
- Familiarity with software, basic networking concepts, and case management or support tools is an advantage.
- Experience supporting customers in a fast-paced B2B or technology environment is preferred.
- Experience with Salesforce, Freshdesk, Jira, or similar customer support and case management tools is a plus.
Responsibilities
- Respond promptly and professionally to customer inquiries by telephone, email, and online chat.
- Assist customers with questions and issues related to software applications, technology products, and purchased solutions.
- Triage, troubleshoot, and investigate customer-reported problems to identify appropriate solutions.
- Document customer issues, troubleshooting steps, and resolutions for case management.
- Resolve problems in a timely manner while providing friendly, informed, and efficient customer service.
- Explain technical information clearly to customers with varying levels of technical knowledge.
- Escalate issues that cannot be resolved at the initial support level to the appropriate internal team.
- Manage multiple customer inquiries and priorities in a fast-paced support environment.
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