IT Support Specialist
New
F
FreeLink Interpreting LLCLanguage services
Workable workplace: remote; Workable locations: Los Angeles, California, United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1+ years of experience supporting Windows, email, and common business applications.
- Required Skills
- Google Workspace
Requirements
- Have 1+ years of experience supporting Windows, email, and common business applications.
- Troubleshoot hardware, software, and user access issues.
- Prioritize support requests and escalate complex technical problems when needed.
- Use ticketing systems to track incidents, document resolutions, and manage support workflows.
- Have familiarity with Microsoft 365 or Outlook, Google Workspace, and core business applications.
- Have experience with remote desktop software, Active Directory or Entra ID, VPN access, and multi-factor authentication.
- Assist non-technical end users with clear, effective communication.
- Have a background supporting users in healthcare, legal, court, government, or language-services settings.
Responsibilities
- Provide first-line technical support for hardware, software, and account access issues.
- Troubleshoot user problems across email, operating systems, and business applications.
- Document support requests, resolutions, and escalations in the ticketing system.
- Escalate complex incidents to senior IT staff or external vendors promptly.
- Assist with device setup, user onboarding, and routine system maintenance.
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