Customer Experience Associate
New
O
OlliePet Nutrition
We are ONLY hiring candidates living within about one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas.Full-TimeEntry
SalaryCompetitive hourly salary and an annual bonus potential
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Bachelor’s Degree from an accredited four-year college or university
- Previous experience in customer-centric roles (retail, food service, etc.)
- Ability to approach every dog with empathy and understanding
- Strong written and oral communication skills
- Problem-solving mindset with the ability to navigate challenges
- Ability to attend mandatory quarterly in-person offsites in Salt Lake City, UT or Nashville, TN
- Experience with pets or health-foods preferred
- Experience with Gladly or a similar platform a plus
Responsibilities
- Represent the Ollie brand voice to our current and prospective customers
- Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
- Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
- Accurately track and monitor customer feedback and interactions
- Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience
- Help to develop agents not only in their KPIs and role but their career development
- Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
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