Customer Success Associate
New
P
Precision MedicineHealthcare
This is a full-time, remote position, Monday through Friday, 9:00 AM to 5:00 PMFull-TimeEntry
Salary25 USD per hour
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Job Details
- Experience
- 1+ years of experience
- Required Skills
- Microsoft ExcelCustomer serviceHIPAACRM
Requirements
- 1+ years of experience in customer service, administrative support, or healthcare setting
- Strong communication and interpersonal skills
- Excellent attention to detail and organizational abilities
- Comfortable working in a fast-paced, regulated environment
- Basic computer skills
- Experience with CRM or ticketing systems is a plus
- Experience in a pharmacy, medical office, or healthcare environment preferred
- Familiarity with medical terminology preferred
- Proficiency in Microsoft Excel preferred
Responsibilities
- Respond to client inquiries and provide timely updates on prescription status
- Monitor prescription workflows and proactively flag delays or discrepancies
- Assist with reshipments and coordinate issue resolution with internal teams
- Maintain and update daily reports as directed by Customer Success Managers
- Provide administrative support to improve operational efficiency
- Communicate clearly and professionally with clients in a HIPAA-compliant system
- Investigate and resolve client concerns in a timely and professional manner
- Identify recurring issues or trends and escalate for process improvement
- Stay up to date on company products, services, and policies
- Perform other duties as assigned to support pharmacy operations, patient safety, and regulatory compliance
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