Customer Success Representative
New
A
AnteriadMarketing Technology
Remote-USFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelDigital MarketingReportingCRM
Requirements
- Strong ability to work independently in a virtual environment without constant supervision.
- Self-motivated with a strong work ethic.
- Excellent oral and written communication skills.
- Ability to learn quickly and adapt to changing landscapes.
- Comfortable and confident presenting to small and large groups.
- Highly organized with the ability to manage high volumes of inbound/outbound communication.
- Strong analytical and problem-solving competencies.
- Detail-oriented with the ability to audit datasets at a granular level.
- Ability to learn and operate SaaS platforms such as Salesforce, Qlik, and Anteriad Marketing Cloud.
Responsibilities
- Setup, manage, and optimize the suite of Anteriad’s business-to-business marketing and data services.
- Act as the focal point for all external customer communications and internal requests.
- Lead and participate in customer calls, including kickoff meetings, QBRs, and check-ins.
- Perform quality control audits on campaign data files to ensure accuracy before delivery.
- Monitor account performance trends and proactively identify potential issues.
- Maintain up-to-date information in internal CRM and campaign management software.
- Create custom reports in formats including PPT, Excel, and business intelligence software.
- Collaborate with sales and operations teams to support customer needs.
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