- Respond to client inquiries and provide timely updates on prescription status
- Monitor prescription workflows and proactively flag delays or discrepancies
- Assist with reshipments and coordinate issue resolution with internal teams
- Maintain and update daily reports as directed by Customer Success Managers
- Provide administrative support to improve operational efficiency
- Communicate clearly and professionally with clients in a HIPAA-compliant system
- Investigate and resolve client concerns in a timely and professional manner
- Identify recurring issues or trends and escalate for process improvement
- Stay up to date on company products, services, and policies
- Perform other duties as assigned to support pharmacy operations, patient safety, and regulatory compliance
Microsoft ExcelCustomer serviceHIPAA+1 more