Director IT Commercial Systems and CRM Operations
New
J
JobgetherLife Sciences
Remote U.S. working arrangement.Full-TimeDirector
Salary$172,500–$232,500
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Job Details
- Experience
- 10+ years of progressive IT experience, 5+ years of leadership experience
- Required Skills
- Project ManagementAgileSalesforceStakeholder managementCRM
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field.
- 10+ years of progressive IT experience with leadership responsibility for commercial systems in life sciences/pharma.
- At least 5 years of experience leading people and managing technical or business-facing teams.
- 10+ years of hands-on experience with CRM technologies such as Veeva CRM, Veeva Vault CRM, or Salesforce Life Sciences Cloud.
- Proven experience managing CRM operations, release management, platform governance, and integrations.
- Demonstrated success in leading CRM transformation initiatives including implementation, migration, and change management.
- Strong understanding of pharmaceutical commercial business processes and customer engagement models.
- Experience evaluating CRM platforms, vendor assessment, and planning transitions to future-state ecosystems.
- Familiarity with broader commercial tech including Marketing Automation, CDP, Data Warehousing, and Integration Platforms.
- Understanding of GxP, GDPR, HIPAA, and pharmaceutical compliance requirements.
- Ability to travel approximately 10% for planning sessions and major project milestones.
Responsibilities
- Oversee operational management and strategic evolution of commercial technology platforms supporting Sales, Medical Affairs, Market Access, and Marketing teams.
- Partner with senior business stakeholders to develop technology roadmaps aligned with corporate strategy.
- Serve as a technology advisor to executive leaders to translate strategic priorities into scalable solutions.
- Drive continuous improvement initiatives for platform performance, user experience, and operational efficiency.
- Own operational oversight of CRM platforms, ensuring reliability, availability, performance, and security.
- Establish governance frameworks for system enhancements, configuration changes, and lifecycle activities.
- Lead CRM transformation initiatives including implementation, migration, and business process redesign.
- Manage relationships with managed service providers, vendors, and external technology partners.
- Lead, mentor, and develop internal IT professionals and external partners.
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